When coming to the hospital you need to bring a responsible attendant along with you who will assist you and if need be take decisions on your behalf.

Please bring all relevant medical documents (reports, X-ray plates, pathology slides & blocks) and a referral letter from your treating Doctor/Institution.

The Hospital working hours are from 9.15 a.m. to 5.30 p.m. from Monday to Friday. Working hours close at 2.15 p.m. on Saturdays. The Hospital is closed on all gazetted Central Government holidays. Emergency services are available round the clock daily.

You may chose to register as a General or Private patient depending upon your financial capacity to pay for the services that you will avail. You are advised to make an informed choice as transfer from one category to another is permitted only once. The Public Relations staff at the Inquiry Counter will assist you with this.

General patients register at the Registration Office located on the ground floor of the Golden jubilee Building.

You are required to fill in a personal particulars from that will include your demographic details. If you have any difficulty please seed the help of the Public Relations Office/Medical Social Worker/Voluntary Social Workers. After filling in the form, you will proceed to the Registration counter and will be issued a case file and registration card. The Medical Social Worker will interview general patients and depending on the patient's financial capacity will be assigned to No Charges (NC) or Charge categories. The General 'C' category patients will be required to pay very nominal charges for services availed, as per the Schedule of Charges.

Following this, the Doctor in Charge of the OPD will review your documents and you will be assigned the appropriate Doctor/Service for your treatment.

Private patients register at the Registration Office located on the ground floor of the Main Building.

If you are referred by your employer/insurer with prior credit arrangement with Tata Memorial Hospital, please contact our Accounts Department for extension of credit facility.

As a Private patient, you may choose your Doctor. In case you do not have a choice, the authorities will assign you a Doctor appropriate for your case.

After completing the above formalities you will be issued a case file and a registration card by the Registration Office bearing your case file number. The safe custody of this card is important, as this will enable speedy retrieval of the medical case file each time you visit the hospital for treatment or consultation. The case file number is the unique identifier of your medical records.

After registration you will be directed to your treating Doctor/Service. The Doctor will review the medical reports and may ask you to undergo further diagnostic evaluation/ investigations.

You may also be referred to other Doctors for cross consultation. It is advisable to undergo all investigations at our hospital.

Based on the advice of your treating Doctor you will be directed to various diagnostic areas where you may be required to give blood/body fluid samples. If required you may also undergo diagnostic scopies/biopsies.

As an outpatient you will be required to pay upfront for all the services that you avail. A consolidated memo will be prepared by the secretary of your treating Doctor and the same should be paid at the cash counter located on the ground floor. If you are a credit patient, the value of the services availed will be debited from your account.

The treating Doctor after evaluating the reports will discuss the treatment options with you. Please clarify all issues of concern arising out of the treatment if any. In the event that the Doctor suggests that you need to take treatment as an inpatient, please inquire whether you need to arrange for blood/bone marrow donors. Your Doctor will also give you an estimate of the cost of treatment. Please note that cost of treatment may escalate in the unlikely event of complications for which you have to make provision.

After your evaluation is over, you are required to deposit the case file with the concerned secretary in the Private OPD and Registration Office in the General OPD. You may photocopy the contents for your reference and records. Attestation of photocopies of patient case files is done by the Public Relations Officer.

For your next visit, your Doctor's secretary or the Registration Office will issue an appointment slip for you, which will detail the date and time of the next appointment. You may also choose to avail travel concession for Road/Rail/Air transport to your place of permanent residence as per rules laid down by the concerned travel authorities.

Only General 'NC' category patients are eligible for financial assistance based upon evaluation by the Medical Social Work Department. Such patients may approach the Medical Social Worker who will forward appeals to different philanthropic trusts to seek financial assistance on behalf of the patient

Individual accounts for patients receiving financial aid from philanthropic institutions will be maintained and costs incurred by the patient will be debited to the account.

Medical Social Welfare Department also arranges for free/subsidised accommodation at Borges Memorial Home and other residential institutions for deserving patients.

The Hospital runs well-stocked Dispensaries on the premises in the following locations.

• Basement, Main Building
• 2nd Floor, Mail Building
• Ground Floor, Annexe Building

We ensure that quality medicines/consumables at reasonable rates are sold through our Dispensaries. It is prudent therefore to procure medicines/consumables from the Hospital Dispensary only. The Dispensary can accept return of unused medicines, costing more that Rs. 100/- per memo, up to 3 months from the date of sale, provided that the integrity of the items is satisfactory.

The Day Care Centres for both General and Private patients are open from 8:00 am to 8:00 pm for patients requiring intravenous fluids/chemotherapy/blood products infusion.